Carbon Collective Limited Edition Box Set

Occasionally you may need to return an item which you have received, if you are not satisfied with your item you can return the item to us within 14 days of receipt.

The item must be returned in a resalable & unused condition. Once we have received the item, inspected the goods and they are eligible for resale you will be entitled to receive an exchange or refund. If products are returned damaged including packaging you will be responsible for any fees incurred to resale damaged items/packaging.

Refunds will not include the costs occurred for postage and packaging, if a free delivery option has been chosen the refund will exclude the cost of postage and packaging. We cannot refund or exchange an item which has been opened or which is not in their original condition.

Please note, if you require an exchange a re-postage fee will apply.   

How do I return? 

• Start a New Return
• Enter your order number and postcode
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable? 

You can return your items within 14 days of receipt of your shipment. 

• The item must be returned in a resalable & unused condition. If products are returned damaged including packaging you will be responsible for any fees incurred to resale damaged items/packaging.
• Promotional items included in orders must be returned. Whether this has been included free of charge or with any offer at time of purchase. If promotional items are not returned you will be charged the value of the promotional item.

 Are there any charges for return? 

• Original shipping charges are non-refundable
• You are responsible for the charges of the return shipping
• If a free delivery method was chosen, the delivery charge will be deducted from your refund / credit.

How soon will I get my refund? 

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Other Important Information:

Faulty Items: Faulty Items must be reported within 30 days of purchase. If you believe your item is faulty please follow the returns methods above. Faulty items will be investigated by our team in-store, some items may need to be sent away to manufacturers. In respect to this we cannot provide any time frames on investigations. If the item is deemed as faulty, the item will be replaced or refunded including carriage. If the item is deemed not faulty, the item will be sent back to the delivery address recorded, carriage fees will be applied where necessary.

Damaged Items & Leaks: Although we package items as best as possible from time to time items may be received damaged through 3rd party couriers. If you have received a damaged item please DO NOT discard the item until you have contacted us. It is very important to take photographs to ensure there is evidence to build a case for the order. Please contact us immediately if you have received a damaged item via support@mycarcleaning.co.uk

Warranties: Due to the nature of the products we offer, there is no warranty on any items unless stated otherwise. Any warranties offered are solely with the manufacturer of the item and we can not be responsible for warranty claims. These conditions extend to in-store purchases as well. If you have any questions regarding returns please email us at support@mycarcleaning.co.uk

Promotional Items: These must be returned, whether this has been included free of charge or with any offer at time of purchase.