What if I need to return my item? (UK & International Orders)Occasionally you may need to return an item which you have received, if you are not satisfied with your item you can return the item to us within 14 days of receipt. The item must be returned in a resalable & unused condition. Once we have received the item, inspected the goods and they are eligible for resale you will be entitled to receive an exchange or refund. This will not include the costs occurred for postage and packaging, if a free delivery option has been chosen the refund will exclude the cost of postage and packaging. We cannot refund or exchange an item which has been opened or which is not in their original condition. Please note, if you require an exchange a re-postage fee will apply. All returns must enclose a returns form which can be downloaded below, once downloaded please print off the form and complete the relevant areas. Without an enclosed return form it can delay the process of your return. Click Here for Returns Form
- Please ensure that the returned item is packaged correctly to safeguard the goods.
- Return postage is the responsibility of the customer, we would suggest you use your local delivery service or courier. We would also recommend you use a signed for & insured service to ensure peace of mind the item is delivered to us correctly as we cannot take responsibility for damaged & lost items.
- If you are returning an international order please mark the item as RETURNED GOODS, as we cannot be liable for any custom charges.
Faulty Items: Faulty Items must be reported within 30 days of purchase. If you believe your item is faulty please follow the returns methods above. Faulty items will be investigated by our team in-store, some items may need to be sent away to manufacturers. In respect to this we cannot provide any time frames on investigations. If the item is deemed as faulty, the item will be replaced or refunded including carriage. If the item is deemed not faulty, the item will be sent back to the delivery address recorded, carriage fees will be applied where necessary.
Damaged Items & Leaks: Although we package items as best as possible from time to time items may be received damaged through 3rd party couriers. If you have received a damaged item please DO NOT discard the item until you have contacted us. It is very important to take photographs to ensure there is evidence to build a case for the order. Please contact us immediately if you have received a damaged item via firstname.lastname@example.org
Warranties: Due to the nature of the products we offer, there is no warranty on any items unless stated otherwise. Any warranties offered are solely with the manufacturer of the item and we can not be responsible for warranty claims. These conditions extend to in-store purchases as well. If you have any questions regarding returns please email us at email@example.com