Keep your car looking freshly detailed, all year round

1. Your plan. Standard includes 2 Maintenance Detail + Interior Detail visits each billing month (one every other week). Premium includes one visit every week (4 or 5 a month). Work outside that service (for example heavy pet hair, mould, very heavy soiling, paint correction or ceramic coating) is quoted and agreed with you first. Prices include VAT.

2. Your vehicle. Each membership covers one named vehicle. We check its size at your first visit; if it's in a different size band we'll tell you and the new price applies from your next payment. Tell us if you change car. Memberships can't be shared or used for other vehicles.

3. Payment. Your first payment is taken when you join, then automatically on the same date each month using the card you joined with. If a payment fails we'll retry and let you know; visits are paused until it's paid. If a payment is still unpaid after 14 days, we may end your membership.

4. Your regular slot. We agree a regular day and drop-off time with you (weekly for Premium, fortnightly for Standard) and keep it for you. We're open Monday to Friday, 9:30am to 6pm. Please remove valuables before drop-off.

5. Moving or missing a visit. Give us at least 72 hours' notice and we'll move your visit to another available day in the same billing month. Visits cancelled with less than 72 hours' notice, or missed, count as used. Unused visits don't roll over and have no cash value. If we have to cancel a visit, we'll rebook it; if we can't within the month, we'll take its cost off your next payment.

6. No minimum term. Your membership rolls on month to month until you cancel. There's no minimum term.

7. 14-day cooling-off period. You can cancel within 14 days of joining for any reason. If you asked us to start your visits within those 14 days, we'll refund your payment minus a fair amount for the visits already done, based on your plan's price per visit.

8. Cancelling. You can cancel at any time with 30 days' notice, online in your account, by email at support@mycarcleaning.co.uk or by calling 0191 486 2434. You can still book any visits that fall within your notice period. We'll confirm your cancellation in writing.

9. Pausing. You can pause for up to 4 weeks in any 12 months with at least 7 days' notice. You aren't charged while paused.

10. Price changes. We'll give you at least 30 days' written notice of any price rise. You can cancel before it starts, with no fee.

11. Reminders. At least every 6 months, we'll email you a reminder of your plan, its price and how to cancel.

12. When we can end your membership. We may end it with notice for non-payment, and straight away for abusive behaviour towards our staff or if a vehicle is unsafe to work on. If we end it for any other reason, we'll refund any visits you've paid for but not received.

13. Care of your vehicle. We'll note any existing damage at drop-off. Please check your car when you collect it and tell us about any problem before you leave. Nothing in these terms affects your statutory rights.

14. Places. To keep every regular slot guaranteed, we limit the number of memberships. If we're full, we can add you to a waiting list.